Privacy Policy

Privacy Policy

[Mackay Family Dental]’s Privacy Policy
At [Mackay Family Dental], we are dedicated to delivering high-quality services to you. This policy outlines our ongoing obligations regarding the management of your Personal Information.

We adhere to the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs regulate how we collect, use, disclose, store, secure, and dispose of your Personal Information.

For a copy of the Australian Privacy Principles, please visit the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and Why Do We Collect It?
Personal Information is any information or opinion that can identify an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone and facsimile numbers.

We obtain this Personal Information through various means, including telephone and facsimile correspondence, email, our website [Mackay Family Dental], other websites, media and publications, publicly available sources, cookies, and third parties. We do not guarantee the privacy policies of authorized third parties.

We collect your Personal Information primarily to provide our services to you, as well as to provide information to our clients and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain, where appropriate and possible, why we are collecting the information and how we plan to use it.

Sensitive Information
Sensitive information, as defined in the Privacy Act, includes information or opinions about an individual’s racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, membership in trade unions or other professional bodies, criminal records, or health information.

Sensitive information will only be used by us:

– For the primary purpose for which it was obtained

– For a secondary purpose directly related to the primary purpose

– With your consent, or where required or authorized by law

Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some instances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed under the following circumstances:

– To third parties with your consent

– Where required or authorized by law

Security of Personal Information
We store your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files, which we will retain for a minimum of seven years.

Access to Your Personal Information
You may request access to the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

[Mackay Family Dental] will not charge a fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete, and up-to-date. We will take reasonable steps to ensure its accuracy. If you find that the information we have is not up-to-date or is inaccurate, please notify us as soon as possible so we can update our records and continue to provide quality services to you.
Policy Updates
This policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or complaints about our Privacy Policy, please contact us at: